Senior Business Analyst

This role is located in Dallas.

This company is a great place to work because:

Client is the $5.6 billion global technology leader whose products, services and solutions deliver value for customers in the mailstream and beyond.  A member of the S&P 500 since 1957, we have consistently recorded year-over-year revenue growth.  We do business in more than 130 countries and employ over 35,000 mailstream professionals.


Today, after more than 90 years of industry-leading research and technology, our products and services go well beyond advanced mailing systems. Our end-to-end integrated approach includes creating and preparing numerous forms of electronic and standard communications; the ability to track and trace; developing software programs that correct addresses and show comparative courier rates; multi-channel delivery options; response management and much more.


A Client Business Analyst must be able to understand the business issues and challenges of the client’s industry.  He or she must be able to identify the strengths and weaknesses of a client’s business and be able to promote areas for improvement using Client products and services.  The business analyst will define and validate solution success requirements, while focusing on the client’s “as is” business policies, practices, & process, to recommend the “to be” policies, practices, & processes as related to a Client solution.  The Business Analyst creates detailed use cases with supporting documentation of current business systems and user needs, including workflow, business rules, and steps required to configure, integrate, or develop client solutions


As a Business Analyst, you are the technology partner in a solution sale, providing sales and customer consultation that improves business process. Candidates for this highly professional position must bring proven experience of business analysis, process management, and change management skills to the position in order to provide a consultative view in recommending Client solutions to clients. As a subject matter expert, you are expected to stay abreast of the latest industry technology coupled with our product & service offerings to ensure that our customers receive state of the art solutions for their businesses.   Client software and integrated hardware solutions include desktop, enterprise, and SAAS based products.  Business Analysts are required to be proficient in analysis of our solutions offerings for customer business need, feasibility and fit.


Principal Responsibilities:

Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, competitive product analysis, and workflow analysis.

Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail suitable for use by those who must base their work on the requirements.


Analyze & document current and future optimized business process models at a task level that accurately represent end-user community workflows.


Define success & quality attributes, external interfaces, constraints, and other nonfunctional requirements for the solution.


Lead the requirements analysis and verification process, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to Client standards.


Lead cross functional teams of Sales, IT, project managers, solution architects, and installation professionals on scope, solutions requirements, success, constraints, deployment requirements and defined risks.


Recommend, propose, and present solutions consisting of Client software, integrated hardware, and professional service offerings based on customer need & business analysis.



Minimum 10 years proven experience in business or requirements analysis related profession is preferred.


Bachelor’s degree in computer science, engineering or technology, or business is strongly preferred.


Strong interpersonal skills, collaboration with IT teams, end users, sales, C-Suite executives and other senior business leaders on a daily basis.


Strong oral, written and presentation skills with the ability to facilitate, create, and drive change.

Mastery of the Microsoft Office Suite including Visio, Excel, Word & PowerPoint to drive communication to internal & external stakeholders.


Training and participation in a solution selling model for software and integrated hardware product mix.


Strong Process Management skills including relevant work in Six Sigma, Lean, Use Case, or other process management methodologies.


Experience and training in project management methodologies for enterprise engagements is preferred.


Strong IT/IS background in technologies such as: Server Operating Systems, Microsoft SQL Server, the SQL language, Visual Basic, .NET, VMware, Report Design Tools (Crystal Reports, Cognos, ActiveReports, SSRS) and Web Technologies (IIS, ASP, ADO, XML, Web Services) Technology and IT industry related certifications are preferred.

Demonstrated Knowledge of Document Creation and Design concepts, Print Output Management, Supply Chain, Logistics, Imaging and Mail Technology is highly preferred.

CBAP, Certified Business Analyst Professional, preferred.

Overnight travel (up to 50% of time) will be required